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  1. Chefgood
  2. General FAQs

General FAQs

Chefgood updates

  • What changes have you made to the menu?
  • I'm unable to log into my account on the new website
  • Where in Australia do you deliver?
  • Will my meal selection change every week?
  • What happened to my gift card credit?
  • How frequently can I receive my meals?
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My Payments

  • When will I be billed for my order?
  • How do I redeem a gift voucher?
  • Do you sell gift vouchers?
  • How do I redeem a coupon code?
  • How do I change my billing information?
  • What happens if my billing fails?

My Deliveries

  • How do I view or change my delivery time or date?
  • Where in Australia do you deliver?
  • How much is delivery?
  • Is your packaging recyclable?
  • Items in my box were damaged/missing, what do I do?
  • I didn't get my box, what do I do?
See all 11 articles

Managing My Account

  • I'm unable to log into my account on the new website
  • Do I need to be home to receive my delivery?
  • How do I view my order history?
  • I forgot to cancel my subscription on time, what do I do?
  • I forgot to make my menu selections before cut off, what do I do?
  • How do I add or change the subscription on my account?
See all 11 articles

Chefgood Meals

  • How do I heat the meals?
  • Will my meal selection change every week?
  • Can I freeze my meals?
  • How long will the meals last for?
  • Why are Chefgood vegan meals healthy?
  • Is there enough protein in Chefgood vegan meals?
See all 10 articles
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